Service Policy

Effective Date: [Date]

This is part of our Terms of Service. It covers scheduling, changes, cancellations, and takedown.

Confirmation

Your booking is confirmed when you get written confirmation from us and we have your deposit. A request through the website is not a confirmed booking.

Arrival Windows

We schedule by date and give you an arrival window. Times shift depending on how the jobs ahead of yours go. We will let you know if we are running significantly early or late.

Rescheduling

You: More than 7 days out, free, subject to availability. Inside 7 days, $25, and we may not have another slot before the holiday.

Us: If weather makes installation unsafe, we reschedule at no charge to the next available slot.

Cancellations and Refunds

When you cancelWhat happensMore than 14 days before installFull refund, less a $25 admin fee7 to 14 days beforeDeposit is non-refundable, balance refundedLess than 7 days beforeNo refundDay of install, or we get turned awayNo refund, plus a $50 trip fee

The reason the late windows are strict: this close to the holiday, a cancelled slot cannot be filled by anyone else.

Refunds go back to the original payment method within 10 business days.

Site Not Ready

If we cannot install because the area is blocked, inaccessible, or unsafe, we will reschedule and charge a $50 return trip fee.

Changes to Your Order

Size, location, and add-on changes after booking depend on availability and may change the price. Changes requested on install day usually are not possible.

If Something Is Wrong

If what we installed is loose, incorrect, or not what you ordered, tell us within 48 hours and we will come back and fix it at no charge. This covers our work. It does not cover weather, normal settling, or changes you made yourself.

Takedown

We take the sukkah down within 7 days after the holiday, weather permitting.

Please clear your decorations, lights, and furniture out before your takedown date.

If we cannot get access, or the sukkah is not cleared, there is a $50 return trip fee, and rented materials accrue $15 per day after that.

We are not responsible for personal items left in the sukkah.

Storage

We store customer-owned materials only if we agreed to it in writing and you paid for it. Materials left with us with no storage agreement for more than 30 days are considered abandoned.

If We Cannot Reach You

If we cannot reach you to schedule installation or takedown after 3 tries, we may treat the booking as cancelled under the terms above.

Questions

[Email] | [Phone]